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WebToMed

WebToMed RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for WebToMed

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary WebToMed contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for WebToMed.

    WebToMed develops responsive medical websites and medical marketing solutions designed specifically to meet the unique demands and goals of the healthcare industry. They specialize in developing →

  6. Where is WebToMed located?

    The offices from WebToMed are located in Schaumburg (Illinois)

  7. How long has WebToMed been in business?

  8. Please provide WebToMed’s mission and/or vision statement.

  9. Describe the WebToMed company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does WebToMed have? (Please provide breakdown)

  11. What awards or recognition has WebToMed received in the last three years?

  12. Is WebToMed affiliated with any industry or professional associations?

  13. What licenses or certifications does WebToMed hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for WebToMed

  16. How many customers does WebToMed currently serve?

  17. Please provide contact information for three customer references for WebToMed.

  18. WebToMed Competitors RFP Questions

  19. Why should we work with WebToMed instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for WebToMed

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for WebToMed

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does WebToMed track and report?

  36. Customer Success RFP Questions for WebToMed

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for WebToMed

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for WebToMed

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for WebToMed

  53. Is WebToMed ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for WebToMed

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for WebToMed

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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