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The Web Crew

The Web Crew RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Web Crew

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary The Web Crew contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for The Web Crew.

    The Web Crew is as a prominent Web Design Agency in Northern Ireland for over 20 years, The Web Crew is experienced some major developments. From web design and hosting to SEO [search optimisation] →

  6. Where is The Web Crew located?

    The offices from The Web Crew are located in Eglinton (Northern Ireland)

  7. How long has The Web Crew been in business?

  8. Please provide The Web Crew’s mission and/or vision statement.

  9. Describe the The Web Crew company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Web Crew have? (Please provide breakdown)

  11. What awards or recognition has The Web Crew received in the last three years?

  12. Is The Web Crew affiliated with any industry or professional associations?

  13. What licenses or certifications does The Web Crew hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Web Crew

  16. How many customers does The Web Crew currently serve?

  17. Please provide contact information for three customer references for The Web Crew.

  18. The Web Crew Competitors RFP Questions

  19. Why should we work with The Web Crew instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Web Crew

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Web Crew

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Web Crew track and report?

  36. Customer Success RFP Questions for The Web Crew

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Web Crew

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Web Crew

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Web Crew

  53. Is The Web Crew ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Web Crew

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Web Crew

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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