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We Are Plus

We Are Plus RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for We Are Plus

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary We Are Plus contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for We Are Plus.

    We Are Plus is a strategic and adaptive creative agency designed specifically for the changing needs of brand builders and business leaders. They bring brands to life from concept to engagement with →

  6. Where is We Are Plus located?

    The offices from We Are Plus are located in New York (New York City)

  7. How long has We Are Plus been in business?

  8. Please provide We Are Plus’s mission and/or vision statement.

  9. Describe the We Are Plus company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does We Are Plus have? (Please provide breakdown)

  11. What awards or recognition has We Are Plus received in the last three years?

  12. Is We Are Plus affiliated with any industry or professional associations?

  13. What licenses or certifications does We Are Plus hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for We Are Plus

  16. How many customers does We Are Plus currently serve?

  17. Please provide contact information for three customer references for We Are Plus.

  18. We Are Plus Competitors RFP Questions

  19. Why should we work with We Are Plus instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for We Are Plus

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for We Are Plus

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does We Are Plus track and report?

  36. Customer Success RFP Questions for We Are Plus

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for We Are Plus

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for We Are Plus

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for We Are Plus

  53. Is We Are Plus ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for We Are Plus

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for We Are Plus

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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