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Urban Ignite

Urban Ignite RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Urban Ignite

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Urban Ignite contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Urban Ignite.

    Urban Ignite is a small, dedicated team based in Baltimore that specializes in web design and web marketing. Their belief as a company is in providing digital marketing services that are →

  6. Where is Urban Ignite located?

    The offices from Urban Ignite are located in Baltimore (Maryland)

  7. How long has Urban Ignite been in business?

  8. Please provide Urban Ignite’s mission and/or vision statement.

  9. Describe the Urban Ignite company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Urban Ignite have? (Please provide breakdown)

  11. What awards or recognition has Urban Ignite received in the last three years?

  12. Is Urban Ignite affiliated with any industry or professional associations?

  13. What licenses or certifications does Urban Ignite hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Urban Ignite

  16. How many customers does Urban Ignite currently serve?

  17. Please provide contact information for three customer references for Urban Ignite.

  18. Urban Ignite Competitors RFP Questions

  19. Why should we work with Urban Ignite instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Urban Ignite

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Urban Ignite

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Urban Ignite track and report?

  36. Customer Success RFP Questions for Urban Ignite

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Urban Ignite

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Urban Ignite

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Urban Ignite

  53. Is Urban Ignite ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Urban Ignite

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Urban Ignite

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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