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Truecommerce B2BGateway

Truecommerce B2BGateway RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Truecommerce B2BGateway

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Truecommerce B2BGateway contact for this RFP?

  5. Please provide a company overview for Truecommerce B2BGateway.

    B2BGateway provides fully managed Electronic Data Interchange (EDI) & API Connectivity Solutions that are 100% built and maintained by our own developers. B2BGateway’s cloud-based connectivity →

  6. Where is Truecommerce B2BGateway located?

    The offices from Truecommerce B2BGateway are located in Hopkinton (Rhode Island)

  7. How long has Truecommerce B2BGateway been in business?

  8. Please provide Truecommerce B2BGateway’s mission and/or vision statement.

  9. Describe the Truecommerce B2BGateway company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Truecommerce B2BGateway have? (Please provide breakdown)

  11. What awards or recognition has Truecommerce B2BGateway received in the last three years?

  12. Is Truecommerce B2BGateway affiliated with any industry or professional associations?

  13. What licenses or certifications does Truecommerce B2BGateway hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Truecommerce B2BGateway

  16. How many customers does Truecommerce B2BGateway currently serve?

  17. Please provide contact information for three customer references for Truecommerce B2BGateway.

  18. Truecommerce B2BGateway Competitors RFP Questions

  19. Why should we work with Truecommerce B2BGateway instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Truecommerce B2BGateway

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Truecommerce B2BGateway

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Truecommerce B2BGateway track and report?

  36. Customer Success RFP Questions for Truecommerce B2BGateway

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Truecommerce B2BGateway

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Truecommerce B2BGateway

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Truecommerce B2BGateway

  53. Is Truecommerce B2BGateway ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Truecommerce B2BGateway

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Truecommerce B2BGateway

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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