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TOPYX

TOPYX RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for TOPYX

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary TOPYX contact for this RFP?

  5. Please provide a company overview for TOPYX.

    TOPYX was launched in 2009 as the first fully-hosted social learning management system with integrated informal learning features and a unique pricing model with no user fees. It has been recognized →

  6. Where is TOPYX located?

    The offices from TOPYX are located in Bonita Springs (Florida)

  7. How long has TOPYX been in business?

  8. Please provide TOPYX’s mission and/or vision statement.

  9. Describe the TOPYX company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does TOPYX have? (Please provide breakdown)

  11. What awards or recognition has TOPYX received in the last three years?

  12. Is TOPYX affiliated with any industry or professional associations?

  13. What licenses or certifications does TOPYX hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for TOPYX

  16. How many customers does TOPYX currently serve?

  17. Please provide contact information for three customer references for TOPYX.

  18. TOPYX Competitors RFP Questions

  19. Why should we work with TOPYX instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for TOPYX

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for TOPYX

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does TOPYX track and report?

  36. Customer Success RFP Questions for TOPYX

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for TOPYX

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for TOPYX

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for TOPYX

  53. Is TOPYX ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for TOPYX

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for TOPYX

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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