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Tiny Frog Technologies

Tiny Frog Technologies RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Tiny Frog Technologies

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Tiny Frog Technologies contact for this RFP?

  5. Please provide a company overview for Tiny Frog Technologies.

    TinyFrog Technologies is specialized in high-quality WordPress website design and development and has been proudly serving the San Diego market since 2003. In Today’s market, your website plays a →

  6. Where is Tiny Frog Technologies located?

    The offices from Tiny Frog Technologies are located in San Diego (California)

  7. How long has Tiny Frog Technologies been in business?

  8. Please provide Tiny Frog Technologies’s mission and/or vision statement.

  9. Describe the Tiny Frog Technologies company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Tiny Frog Technologies have? (Please provide breakdown)

  11. What awards or recognition has Tiny Frog Technologies received in the last three years?

  12. Is Tiny Frog Technologies affiliated with any industry or professional associations?

  13. What licenses or certifications does Tiny Frog Technologies hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Tiny Frog Technologies

  16. How many customers does Tiny Frog Technologies currently serve?

  17. Please provide contact information for three customer references for Tiny Frog Technologies.

  18. Tiny Frog Technologies Competitors RFP Questions

  19. Why should we work with Tiny Frog Technologies instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Tiny Frog Technologies

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Tiny Frog Technologies

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Tiny Frog Technologies track and report?

  36. Customer Success RFP Questions for Tiny Frog Technologies

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Tiny Frog Technologies

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Tiny Frog Technologies

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Tiny Frog Technologies

  53. Is Tiny Frog Technologies ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Tiny Frog Technologies

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Tiny Frog Technologies

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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