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THR33FOLD

THR33FOLD RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for THR33FOLD

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary THR33FOLD contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for THR33FOLD.

    THR33FOLD is an independent, award-winning communications agency that provides strategy, marketing and creative to Fortune 500 companies in the consumer goods, food & beverage, tech, and travel & →

  6. Where is THR33FOLD located?

    The offices from THR33FOLD are located in Coral Gables (Florida)

  7. How long has THR33FOLD been in business?

  8. Please provide THR33FOLD’s mission and/or vision statement.

  9. Describe the THR33FOLD company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does THR33FOLD have? (Please provide breakdown)

  11. What awards or recognition has THR33FOLD received in the last three years?

  12. Is THR33FOLD affiliated with any industry or professional associations?

  13. What licenses or certifications does THR33FOLD hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for THR33FOLD

  16. How many customers does THR33FOLD currently serve?

  17. Please provide contact information for three customer references for THR33FOLD.

  18. THR33FOLD Competitors RFP Questions

  19. Why should we work with THR33FOLD instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for THR33FOLD

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for THR33FOLD

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does THR33FOLD track and report?

  36. Customer Success RFP Questions for THR33FOLD

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for THR33FOLD

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for THR33FOLD

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for THR33FOLD

  53. Is THR33FOLD ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for THR33FOLD

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for THR33FOLD

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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