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The Savage Bureau

The Savage Bureau RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Savage Bureau

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary The Savage Bureau contact for this RFP?

  5. Please provide a company overview for The Savage Bureau.

    The Savage Bureau located in the heart of San Francisco’s SOMA district, they are a nimble design studio working with clients nationwide on branding, websites, applications, and more. They’re →

  6. Where is The Savage Bureau located?

    The offices from The Savage Bureau are located in San Francisco (California)

  7. How long has The Savage Bureau been in business?

  8. Please provide The Savage Bureau’s mission and/or vision statement.

  9. Describe the The Savage Bureau company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Savage Bureau have? (Please provide breakdown)

  11. What awards or recognition has The Savage Bureau received in the last three years?

  12. Is The Savage Bureau affiliated with any industry or professional associations?

  13. What licenses or certifications does The Savage Bureau hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Savage Bureau

  16. How many customers does The Savage Bureau currently serve?

  17. Please provide contact information for three customer references for The Savage Bureau.

  18. The Savage Bureau Competitors RFP Questions

  19. Why should we work with The Savage Bureau instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Savage Bureau

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Savage Bureau

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Savage Bureau track and report?

  36. Customer Success RFP Questions for The Savage Bureau

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Savage Bureau

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Savage Bureau

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Savage Bureau

  53. Is The Savage Bureau ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Savage Bureau

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Savage Bureau

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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