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The Details Design

The Details Design RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Details Design

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary The Details Design contact for this RFP?

  5. Please provide a company overview for The Details Design.

    The Details Design is a New Brunswick-based design and strategy agency. They help businesses and organizations elevate their brands and connect with their audiences.They create brand identities, →

  6. Where is The Details Design located?

    The offices from The Details Design are located in Fredericton (New Brunswick)

  7. How long has The Details Design been in business?

  8. Please provide The Details Design’s mission and/or vision statement.

  9. Describe the The Details Design company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Details Design have? (Please provide breakdown)

  11. What awards or recognition has The Details Design received in the last three years?

  12. Is The Details Design affiliated with any industry or professional associations?

  13. What licenses or certifications does The Details Design hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Details Design

  16. How many customers does The Details Design currently serve?

  17. Please provide contact information for three customer references for The Details Design.

  18. The Details Design Competitors RFP Questions

  19. Why should we work with The Details Design instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Details Design

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Details Design

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Details Design track and report?

  36. Customer Success RFP Questions for The Details Design

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Details Design

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Details Design

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Details Design

  53. Is The Details Design ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Details Design

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Details Design

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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