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Tenrec

Tenrec RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Tenrec

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Tenrec contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Tenrec.

    Tenrec is a website management agency. They take over the management and maintenance of websites or web applications for their clients. They provide everything an organization may need from hosting, →

  6. Where is Tenrec located?

    The offices from Tenrec are located in Portland (Oregon)

  7. How long has Tenrec been in business?

  8. Please provide Tenrec’s mission and/or vision statement.

  9. Describe the Tenrec company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Tenrec have? (Please provide breakdown)

  11. What awards or recognition has Tenrec received in the last three years?

  12. Is Tenrec affiliated with any industry or professional associations?

  13. What licenses or certifications does Tenrec hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Tenrec

  16. How many customers does Tenrec currently serve?

  17. Please provide contact information for three customer references for Tenrec.

  18. Tenrec Competitors RFP Questions

  19. Why should we work with Tenrec instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Tenrec

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Tenrec

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Tenrec track and report?

  36. Customer Success RFP Questions for Tenrec

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Tenrec

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Tenrec

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Tenrec

  53. Is Tenrec ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Tenrec

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Tenrec

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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