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Steve Edge

Steve Edge RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Steve Edge

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Steve Edge contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Steve Edge.

    Steve Edge Design, believe in relationships. Very special relationships. With clients, and with their brands. And brands, like people, need to build a special relationship with the people they are →

  6. Where is Steve Edge located?

    The offices from Steve Edge are located in London (England)

  7. How long has Steve Edge been in business?

  8. Please provide Steve Edge’s mission and/or vision statement.

  9. Describe the Steve Edge company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Steve Edge have? (Please provide breakdown)

  11. What awards or recognition has Steve Edge received in the last three years?

  12. Is Steve Edge affiliated with any industry or professional associations?

  13. What licenses or certifications does Steve Edge hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Steve Edge

  16. How many customers does Steve Edge currently serve?

  17. Please provide contact information for three customer references for Steve Edge.

  18. Steve Edge Competitors RFP Questions

  19. Why should we work with Steve Edge instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Steve Edge

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Steve Edge

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Steve Edge track and report?

  36. Customer Success RFP Questions for Steve Edge

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Steve Edge

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Steve Edge

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Steve Edge

  53. Is Steve Edge ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Steve Edge

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Steve Edge

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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