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Software Allies

Software Allies RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Software Allies

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Software Allies contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Software Allies.

    Software Allies has been providing high end software design and development services since 2008. Software Allies specializes in enterprise application development, system integration, and consulting →

  6. Where is Software Allies located?

    The offices from Software Allies are located in Dallas (Texas)

  7. How long has Software Allies been in business?

  8. Please provide Software Allies’s mission and/or vision statement.

  9. Describe the Software Allies company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Software Allies have? (Please provide breakdown)

  11. What awards or recognition has Software Allies received in the last three years?

  12. Is Software Allies affiliated with any industry or professional associations?

  13. What licenses or certifications does Software Allies hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Software Allies

  16. How many customers does Software Allies currently serve?

  17. Please provide contact information for three customer references for Software Allies.

  18. Software Allies Competitors RFP Questions

  19. Why should we work with Software Allies instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Software Allies

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Software Allies

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Software Allies track and report?

  36. Customer Success RFP Questions for Software Allies

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Software Allies

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Software Allies

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Software Allies

  53. Is Software Allies ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Software Allies

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Software Allies

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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