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SharpSpring

SharpSpring RFP (Request for Proposal) questions



Verify SharpSpring

  1. RFP Questions about General Company Information for SharpSpring

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary SharpSpring contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for SharpSpring.

    SharpSpring is a cloud-based marketing automation platform for marketing agencies and small to mid-sized businesses that rivals top competitors with its features, functionalities and performance. →

  6. Where is SharpSpring located?

    The offices from SharpSpring are located in Gainesville (Florida)

  7. How long has SharpSpring been in business?

  8. Please provide SharpSpring’s mission and/or vision statement.

  9. Describe the SharpSpring company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does SharpSpring have? (Please provide breakdown)

  11. What awards or recognition has SharpSpring received in the last three years?

  12. Is SharpSpring affiliated with any industry or professional associations?

  13. What licenses or certifications does SharpSpring hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for SharpSpring

  16. How many customers does SharpSpring currently serve?

  17. Please provide contact information for three customer references for SharpSpring.

  18. SharpSpring Competitors RFP Questions

  19. Why should we work with SharpSpring instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for SharpSpring

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for SharpSpring

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does SharpSpring track and report?

  36. Customer Success RFP Questions for SharpSpring

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for SharpSpring

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for SharpSpring

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for SharpSpring

  53. Is SharpSpring ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for SharpSpring

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for SharpSpring

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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