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Shake and Speare

Shake and Speare RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for Shake and Speare

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Shake and Speare contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Shake and Speare.

    Shake & Speare is a digital marketing agency based in Bristol with a passion for making your presence online work for you. Every business has a website, but unfortunately not every business has a →

  6. Where is Shake and Speare located?

    The offices from Shake and Speare are located in Bristol (England)

  7. How long has Shake and Speare been in business?

  8. Please provide Shake and Speare’s mission and/or vision statement.

  9. Describe the Shake and Speare company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Shake and Speare have? (Please provide breakdown)

  11. What awards or recognition has Shake and Speare received in the last three years?

  12. Is Shake and Speare affiliated with any industry or professional associations?

  13. What licenses or certifications does Shake and Speare hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Shake and Speare

  16. How many customers does Shake and Speare currently serve?

  17. Please provide contact information for three customer references for Shake and Speare.

  18. Shake and Speare Competitors RFP Questions

  19. Why should we work with Shake and Speare instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Shake and Speare

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Shake and Speare

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Shake and Speare track and report?

  36. Customer Success RFP Questions for Shake and Speare

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Shake and Speare

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Shake and Speare

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Shake and Speare

  53. Is Shake and Speare ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Shake and Speare

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Shake and Speare

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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