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SC Media Group, LLC

SC Media Group, LLC RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for SC Media Group, LLC

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary SC Media Group, LLC contact for this RFP?

  5. Please provide a company overview for SC Media Group, LLC.

    SC Media Group is a digital marketing agency offering web design & development, branding, social media management, SEO & SEM. They offer creative solutions to clients looking to grow their business. →

  6. Where is SC Media Group, LLC located?

    The offices from SC Media Group, LLC are located in West Columbia (South Carolina)

  7. How long has SC Media Group, LLC been in business?

  8. Please provide SC Media Group, LLC’s mission and/or vision statement.

  9. Describe the SC Media Group, LLC company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does SC Media Group, LLC have? (Please provide breakdown)

  11. What awards or recognition has SC Media Group, LLC received in the last three years?

  12. Is SC Media Group, LLC affiliated with any industry or professional associations?

  13. What licenses or certifications does SC Media Group, LLC hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for SC Media Group, LLC

  16. How many customers does SC Media Group, LLC currently serve?

  17. Please provide contact information for three customer references for SC Media Group, LLC.

  18. SC Media Group, LLC Competitors RFP Questions

  19. Why should we work with SC Media Group, LLC instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for SC Media Group, LLC

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for SC Media Group, LLC

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does SC Media Group, LLC track and report?

  36. Customer Success RFP Questions for SC Media Group, LLC

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for SC Media Group, LLC

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for SC Media Group, LLC

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for SC Media Group, LLC

  53. Is SC Media Group, LLC ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for SC Media Group, LLC

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for SC Media Group, LLC

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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