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Rule 5

Rule 5 RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Rule 5

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Rule 5 contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Rule 5.

    Rule 5 is a communications agency specialising in PR and digital communications without boundaries. Rule 5 launches brands and products, develops communications strategies and solves issues. Rule 5 →

  6. Where is Rule 5 located?

    The offices from Rule 5 are located in Salford (England)

  7. How long has Rule 5 been in business?

  8. Please provide Rule 5’s mission and/or vision statement.

  9. Describe the Rule 5 company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Rule 5 have? (Please provide breakdown)

  11. What awards or recognition has Rule 5 received in the last three years?

  12. Is Rule 5 affiliated with any industry or professional associations?

  13. What licenses or certifications does Rule 5 hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Rule 5

  16. How many customers does Rule 5 currently serve?

  17. Please provide contact information for three customer references for Rule 5.

  18. Rule 5 Competitors RFP Questions

  19. Why should we work with Rule 5 instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Rule 5

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Rule 5

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Rule 5 track and report?

  36. Customer Success RFP Questions for Rule 5

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Rule 5

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Rule 5

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Rule 5

  53. Is Rule 5 ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Rule 5

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Rule 5

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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