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Rain Retail Software

Rain Retail Software RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Rain Retail Software

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Rain Retail Software contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Rain Retail Software.

    Rain provides an integrated Point-of-Sale and Website system for retailers. With Rain, you add product information in one place and your POS, website and mobile site all update simultaneously. →

  6. Where is Rain Retail Software located?

    The offices from Rain Retail Software are located in Springville (Utah)

  7. How long has Rain Retail Software been in business?

  8. Please provide Rain Retail Software’s mission and/or vision statement.

  9. Describe the Rain Retail Software company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Rain Retail Software have? (Please provide breakdown)

  11. What awards or recognition has Rain Retail Software received in the last three years?

  12. Is Rain Retail Software affiliated with any industry or professional associations?

  13. What licenses or certifications does Rain Retail Software hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Rain Retail Software

  16. How many customers does Rain Retail Software currently serve?

  17. Please provide contact information for three customer references for Rain Retail Software.

  18. Rain Retail Software Competitors RFP Questions

  19. Why should we work with Rain Retail Software instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Rain Retail Software

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Rain Retail Software

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Rain Retail Software track and report?

  36. Customer Success RFP Questions for Rain Retail Software

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Rain Retail Software

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Rain Retail Software

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Rain Retail Software

  53. Is Rain Retail Software ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Rain Retail Software

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Rain Retail Software

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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