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Prosper

Prosper RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Prosper

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Prosper contact for this RFP?

  5. Please provide a company overview for Prosper.

    Prosper pride on their collective ability to create spaces that truly connect with the people using them. They judge theirselves on the commercial benefit they deliver to their clients and the →

  6. Where is Prosper located?

    The offices from Prosper are located in Eversholt (England)

  7. How long has Prosper been in business?

  8. Please provide Prosper’s mission and/or vision statement.

  9. Describe the Prosper company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Prosper have? (Please provide breakdown)

  11. What awards or recognition has Prosper received in the last three years?

  12. Is Prosper affiliated with any industry or professional associations?

  13. What licenses or certifications does Prosper hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Prosper

  16. How many customers does Prosper currently serve?

  17. Please provide contact information for three customer references for Prosper.

  18. Prosper Competitors RFP Questions

  19. Why should we work with Prosper instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Prosper

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Prosper

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Prosper track and report?

  36. Customer Success RFP Questions for Prosper

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Prosper

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Prosper

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Prosper

  53. Is Prosper ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Prosper

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Prosper

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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