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Profici

Profici RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Profici

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Profici contact for this RFP?

  5. Please provide a company overview for Profici.

    Profici is a full service Marketing firm. They cover all elements of design, marketing communications, and business development. Their team has the capability to deliver design, advertising, →

  6. Where is Profici located?

    The offices from Profici are located in Liverpool (England)

  7. How long has Profici been in business?

  8. Please provide Profici’s mission and/or vision statement.

  9. Describe the Profici company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Profici have? (Please provide breakdown)

  11. What awards or recognition has Profici received in the last three years?

  12. Is Profici affiliated with any industry or professional associations?

  13. What licenses or certifications does Profici hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Profici

  16. How many customers does Profici currently serve?

  17. Please provide contact information for three customer references for Profici.

  18. Profici Competitors RFP Questions

  19. Why should we work with Profici instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Profici

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Profici

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Profici track and report?

  36. Customer Success RFP Questions for Profici

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Profici

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Profici

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Profici

  53. Is Profici ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Profici

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Profici

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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