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Parttrap

Parttrap RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Parttrap

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Parttrap contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Parttrap.

    Parttrap is a software company founded in Sweden 1994 with a global reach. They develop a world-class B2B eCommerce platform for manufacturers and distributors. Parttrap ONE is a complete solution →

  6. Where is Parttrap located?

    The offices from Parttrap are located in Minneapolis (Minnesota)

  7. How long has Parttrap been in business?

  8. Please provide Parttrap’s mission and/or vision statement.

  9. Describe the Parttrap company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Parttrap have? (Please provide breakdown)

  11. What awards or recognition has Parttrap received in the last three years?

  12. Is Parttrap affiliated with any industry or professional associations?

  13. What licenses or certifications does Parttrap hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Parttrap

  16. How many customers does Parttrap currently serve?

  17. Please provide contact information for three customer references for Parttrap.

  18. Parttrap Competitors RFP Questions

  19. Why should we work with Parttrap instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Parttrap

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Parttrap

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Parttrap track and report?

  36. Customer Success RFP Questions for Parttrap

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Parttrap

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Parttrap

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Parttrap

  53. Is Parttrap ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Parttrap

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Parttrap

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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