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Novy Unlimited

Novy Unlimited RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Novy Unlimited

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Novy Unlimited contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Novy Unlimited.

    Novy Unlimited is the first public relations firm specializing in mobile and indie games, Novy Unlimited focuses on providing a full-service solution to its clients – including →

  6. Where is Novy Unlimited located?

    The offices from Novy Unlimited are located in Santa Monica (California)

  7. How long has Novy Unlimited been in business?

  8. Please provide Novy Unlimited’s mission and/or vision statement.

  9. Describe the Novy Unlimited company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Novy Unlimited have? (Please provide breakdown)

  11. What awards or recognition has Novy Unlimited received in the last three years?

  12. Is Novy Unlimited affiliated with any industry or professional associations?

  13. What licenses or certifications does Novy Unlimited hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Novy Unlimited

  16. How many customers does Novy Unlimited currently serve?

  17. Please provide contact information for three customer references for Novy Unlimited.

  18. Novy Unlimited Competitors RFP Questions

  19. Why should we work with Novy Unlimited instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Novy Unlimited

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Novy Unlimited

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Novy Unlimited track and report?

  36. Customer Success RFP Questions for Novy Unlimited

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Novy Unlimited

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Novy Unlimited

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Novy Unlimited

  53. Is Novy Unlimited ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Novy Unlimited

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Novy Unlimited

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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