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Neotys

Neotys RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Neotys

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Neotys contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Neotys.

    Neotys is a leading innovator in load testing & performance testing for Web and Mobile applications. It has 12 years of development investment into NeoLoad, the performance testing platform designed →

  6. Where is Neotys located?

    The offices from Neotys are located in Gémenos (France)

  7. How long has Neotys been in business?

  8. Please provide Neotys’s mission and/or vision statement.

  9. Describe the Neotys company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Neotys have? (Please provide breakdown)

  11. What awards or recognition has Neotys received in the last three years?

  12. Is Neotys affiliated with any industry or professional associations?

  13. What licenses or certifications does Neotys hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Neotys

  16. How many customers does Neotys currently serve?

  17. Please provide contact information for three customer references for Neotys.

  18. Neotys Competitors RFP Questions

  19. Why should we work with Neotys instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Neotys

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Neotys

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Neotys track and report?

  36. Customer Success RFP Questions for Neotys

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Neotys

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Neotys

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Neotys

  53. Is Neotys ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Neotys

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Neotys

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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