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Midaxo

Midaxo RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Midaxo

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Midaxo contact for this RFP?

  5. Please provide a company overview for Midaxo.

    Midaxo’s cloud platform helps buy-side M&A professionals control deals from identification and evaluation through transaction and integration. Midaxo helps M&A professionals avoid risks, do better →

  6. Where is Midaxo located?

    The offices from Midaxo are located in Helsinki (Finland)

  7. How long has Midaxo been in business?

  8. Please provide Midaxo’s mission and/or vision statement.

  9. Describe the Midaxo company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Midaxo have? (Please provide breakdown)

  11. What awards or recognition has Midaxo received in the last three years?

  12. Is Midaxo affiliated with any industry or professional associations?

  13. What licenses or certifications does Midaxo hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Midaxo

  16. How many customers does Midaxo currently serve?

  17. Please provide contact information for three customer references for Midaxo.

  18. Midaxo Competitors RFP Questions

  19. Why should we work with Midaxo instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Midaxo

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Midaxo

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Midaxo track and report?

  36. Customer Success RFP Questions for Midaxo

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Midaxo

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Midaxo

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Midaxo

  53. Is Midaxo ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Midaxo

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Midaxo

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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