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Metropolitan Group

Metropolitan Group RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Metropolitan Group

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Metropolitan Group contact for this RFP?

  5. Please provide a company overview for Metropolitan Group.

    Metropolitan Group is a full-service social change agency that crafts and integrates strategic and creative services. They help their clients with strategic communication, multicultural engagement, →

  6. Where is Metropolitan Group located?

    The offices from Metropolitan Group are located in Portland (Oregon)

  7. How long has Metropolitan Group been in business?

  8. Please provide Metropolitan Group’s mission and/or vision statement.

  9. Describe the Metropolitan Group company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Metropolitan Group have? (Please provide breakdown)

  11. What awards or recognition has Metropolitan Group received in the last three years?

  12. Is Metropolitan Group affiliated with any industry or professional associations?

  13. What licenses or certifications does Metropolitan Group hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Metropolitan Group

  16. How many customers does Metropolitan Group currently serve?

  17. Please provide contact information for three customer references for Metropolitan Group.

  18. Metropolitan Group Competitors RFP Questions

  19. Why should we work with Metropolitan Group instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Metropolitan Group

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Metropolitan Group

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Metropolitan Group track and report?

  36. Customer Success RFP Questions for Metropolitan Group

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Metropolitan Group

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Metropolitan Group

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Metropolitan Group

  53. Is Metropolitan Group ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Metropolitan Group

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Metropolitan Group

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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