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Mango Practice Management

Mango Practice Management RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Mango Practice Management

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Mango Practice Management contact for this RFP?

  5. Please provide a company overview for Mango Practice Management.

    Mango Practice Management (formerly ImagineTime, Inc.) has been providing innovative and affordable time and billing software since 1998. At the request of their clients, they expanded their →

  6. Where is Mango Practice Management located?

    The offices from Mango Practice Management are located in Rutherfordton (North Carolina)

  7. How long has Mango Practice Management been in business?

  8. Please provide Mango Practice Management’s mission and/or vision statement.

  9. Describe the Mango Practice Management company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Mango Practice Management have? (Please provide breakdown)

  11. What awards or recognition has Mango Practice Management received in the last three years?

  12. Is Mango Practice Management affiliated with any industry or professional associations?

  13. What licenses or certifications does Mango Practice Management hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Mango Practice Management

  16. How many customers does Mango Practice Management currently serve?

  17. Please provide contact information for three customer references for Mango Practice Management.

  18. Mango Practice Management Competitors RFP Questions

  19. Why should we work with Mango Practice Management instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Mango Practice Management

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Mango Practice Management

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Mango Practice Management track and report?

  36. Customer Success RFP Questions for Mango Practice Management

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Mango Practice Management

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Mango Practice Management

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Mango Practice Management

  53. Is Mango Practice Management ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Mango Practice Management

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Mango Practice Management

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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