Best Procurement Portal for RFP Questions and Answers
Register|Login
Add

Kayako

Kayako RFP (Request for Proposal) questions

Visit Website

EZtenders - Find your Strategic Business Partners and the Best Business Opportunity
Verify Kayako

  1. RFP Questions about General Company Information for Kayako

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Kayako contact for this RFP?

  5. Please provide a company overview for Kayako.

    Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better →

  6. Where is Kayako located?

    The offices from Kayako are located in Austin (Texas)

  7. How long has Kayako been in business?

  8. Please provide Kayako’s mission and/or vision statement.

  9. Describe the Kayako company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Kayako have? (Please provide breakdown)

  11. What awards or recognition has Kayako received in the last three years?

  12. Is Kayako affiliated with any industry or professional associations?

  13. What licenses or certifications does Kayako hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Kayako

  16. How many customers does Kayako currently serve?

  17. Please provide contact information for three customer references for Kayako.

  18. Kayako Competitors RFP Questions

  19. Why should we work with Kayako instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Kayako

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Kayako

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Kayako track and report?

  36. Customer Success RFP Questions for Kayako

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Kayako

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Kayako

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Kayako

  53. Is Kayako ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Kayako

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Kayako

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

Was this Project Management alternatives list helpful? Your feedback is important!

Yes No

127 out of 148 people consider this list as helpful.
This is equivalent to 4.3 / 5 rating.

Author: | Publisher: SaaSHub
Latest alternatives update: