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Kapa99

Kapa99 RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Kapa99

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Kapa99 contact for this RFP?

  5. Please provide a company overview for Kapa99.

    Kapa99 exist to provide world-class customer-centric graphic design help Saving you time, money, and frustration on your everyday graphic design needs is what drives them every day they provide →

  6. Where is Kapa99 located?

    The offices from Kapa99 are located in HongKong (China)

  7. How long has Kapa99 been in business?

  8. Please provide Kapa99’s mission and/or vision statement.

  9. Describe the Kapa99 company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Kapa99 have? (Please provide breakdown)

  11. What awards or recognition has Kapa99 received in the last three years?

  12. Is Kapa99 affiliated with any industry or professional associations?

  13. What licenses or certifications does Kapa99 hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Kapa99

  16. How many customers does Kapa99 currently serve?

  17. Please provide contact information for three customer references for Kapa99.

  18. Kapa99 Competitors RFP Questions

  19. Why should we work with Kapa99 instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Kapa99

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Kapa99

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Kapa99 track and report?

  36. Customer Success RFP Questions for Kapa99

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Kapa99

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Kapa99

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Kapa99

  53. Is Kapa99 ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Kapa99

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Kapa99

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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