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Insightech

Insightech RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Insightech

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Insightech contact for this RFP?

  5. Please provide a company overview for Insightech.

    At Insightech, They are dedicated to get to the root cause of user experience problems fast for their clients, to help their clients maximise ROI through conversion rate optimization.

  6. Where is Insightech located?

    The offices from Insightech are located in Sydney (New South Wales)

  7. How long has Insightech been in business?

  8. Please provide Insightech’s mission and/or vision statement.

  9. Describe the Insightech company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Insightech have? (Please provide breakdown)

  11. What awards or recognition has Insightech received in the last three years?

  12. Is Insightech affiliated with any industry or professional associations?

  13. What licenses or certifications does Insightech hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Insightech

  16. How many customers does Insightech currently serve?

  17. Please provide contact information for three customer references for Insightech.

  18. Insightech Competitors RFP Questions

  19. Why should we work with Insightech instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Insightech

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Insightech

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Insightech track and report?

  36. Customer Success RFP Questions for Insightech

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Insightech

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Insightech

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Insightech

  53. Is Insightech ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Insightech

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Insightech

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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