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Ineo Designlab

Ineo Designlab RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Ineo Designlab

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Ineo Designlab contact for this RFP?

  5. Please provide a company overview for Ineo Designlab.

    Ineo Designlab focus on three core business areas: Visual identity, Graphic design and production, Digital design. They work with large brands and organizations as well as small businesses and →

  6. Where is Ineo Designlab located?

    The offices from Ineo Designlab are located in Aarhus (Denmark)

  7. How long has Ineo Designlab been in business?

  8. Please provide Ineo Designlab’s mission and/or vision statement.

  9. Describe the Ineo Designlab company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Ineo Designlab have? (Please provide breakdown)

  11. What awards or recognition has Ineo Designlab received in the last three years?

  12. Is Ineo Designlab affiliated with any industry or professional associations?

  13. What licenses or certifications does Ineo Designlab hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Ineo Designlab

  16. How many customers does Ineo Designlab currently serve?

  17. Please provide contact information for three customer references for Ineo Designlab.

  18. Ineo Designlab Competitors RFP Questions

  19. Why should we work with Ineo Designlab instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Ineo Designlab

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Ineo Designlab

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Ineo Designlab track and report?

  36. Customer Success RFP Questions for Ineo Designlab

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Ineo Designlab

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Ineo Designlab

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Ineo Designlab

  53. Is Ineo Designlab ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Ineo Designlab

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Ineo Designlab

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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