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iCandy MultiMedia Network

iCandy MultiMedia Network RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for iCandy MultiMedia Network

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary iCandy MultiMedia Network contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for iCandy MultiMedia Network.

    iCandy Multimedia Network is a woman-owned boutique consulting agency specializing in public relations, marketing and special event assistance. Founded in 2014, they create a plan for their clients →

  6. Where is iCandy MultiMedia Network located?

    The offices from iCandy MultiMedia Network are located in Boynton Beach (Florida)

  7. How long has iCandy MultiMedia Network been in business?

  8. Please provide iCandy MultiMedia Network’s mission and/or vision statement.

  9. Describe the iCandy MultiMedia Network company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does iCandy MultiMedia Network have? (Please provide breakdown)

  11. What awards or recognition has iCandy MultiMedia Network received in the last three years?

  12. Is iCandy MultiMedia Network affiliated with any industry or professional associations?

  13. What licenses or certifications does iCandy MultiMedia Network hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for iCandy MultiMedia Network

  16. How many customers does iCandy MultiMedia Network currently serve?

  17. Please provide contact information for three customer references for iCandy MultiMedia Network.

  18. iCandy MultiMedia Network Competitors RFP Questions

  19. Why should we work with iCandy MultiMedia Network instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for iCandy MultiMedia Network

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for iCandy MultiMedia Network

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does iCandy MultiMedia Network track and report?

  36. Customer Success RFP Questions for iCandy MultiMedia Network

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for iCandy MultiMedia Network

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for iCandy MultiMedia Network

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for iCandy MultiMedia Network

  53. Is iCandy MultiMedia Network ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for iCandy MultiMedia Network

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for iCandy MultiMedia Network

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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