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Great Matter

Great Matter RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Great Matter

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Great Matter contact for this RFP?

  5. Please provide a company overview for Great Matter.

    Great Matter is an innovation-driven web development firm serving varied industry clients nationwide. With a task force of efficient, results-oriented team members, Great Matter focuses on offering →

  6. Where is Great Matter located?

    The offices from Great Matter are located in Redondo Beach (California)

  7. How long has Great Matter been in business?

  8. Please provide Great Matter’s mission and/or vision statement.

  9. Describe the Great Matter company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Great Matter have? (Please provide breakdown)

  11. What awards or recognition has Great Matter received in the last three years?

  12. Is Great Matter affiliated with any industry or professional associations?

  13. What licenses or certifications does Great Matter hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Great Matter

  16. How many customers does Great Matter currently serve?

  17. Please provide contact information for three customer references for Great Matter.

  18. Great Matter Competitors RFP Questions

  19. Why should we work with Great Matter instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Great Matter

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Great Matter

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Great Matter track and report?

  36. Customer Success RFP Questions for Great Matter

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Great Matter

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Great Matter

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Great Matter

  53. Is Great Matter ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Great Matter

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Great Matter

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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