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Geeza

Geeza RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Geeza

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Geeza contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Geeza.

    Geeza offer smart design for smart clients. That means offering their clients the best possible solution. Whether it’s a new project or revisiting an existing one, geeza is here to improve your →

  6. Where is Geeza located?

    The offices from Geeza are located in Sydney (Australia)

  7. How long has Geeza been in business?

  8. Please provide Geeza’s mission and/or vision statement.

  9. Describe the Geeza company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Geeza have? (Please provide breakdown)

  11. What awards or recognition has Geeza received in the last three years?

  12. Is Geeza affiliated with any industry or professional associations?

  13. What licenses or certifications does Geeza hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Geeza

  16. How many customers does Geeza currently serve?

  17. Please provide contact information for three customer references for Geeza.

  18. Geeza Competitors RFP Questions

  19. Why should we work with Geeza instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Geeza

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Geeza

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Geeza track and report?

  36. Customer Success RFP Questions for Geeza

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Geeza

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Geeza

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Geeza

  53. Is Geeza ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Geeza

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Geeza

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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