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Fedena

Fedena RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for Fedena

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Fedena contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Fedena.

    Fedena is a multipurpose school and/or campus management software, which is used by thousands of educational institutions worldwide for all administration and management related activities. Fedena →

  6. Where is Fedena located?

    The offices from Fedena are located in Bangalore (India)

  7. How long has Fedena been in business?

  8. Please provide Fedena’s mission and/or vision statement.

  9. Describe the Fedena company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Fedena have? (Please provide breakdown)

  11. What awards or recognition has Fedena received in the last three years?

  12. Is Fedena affiliated with any industry or professional associations?

  13. What licenses or certifications does Fedena hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Fedena

  16. How many customers does Fedena currently serve?

  17. Please provide contact information for three customer references for Fedena.

  18. Fedena Competitors RFP Questions

  19. Why should we work with Fedena instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Fedena

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Fedena

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Fedena track and report?

  36. Customer Success RFP Questions for Fedena

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Fedena

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Fedena

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Fedena

  53. Is Fedena ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Fedena

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Fedena

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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