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Expert Service Solutions

Expert Service Solutions RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Expert Service Solutions

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Expert Service Solutions contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Expert Service Solutions.

    Expert Service Solutions is a software technology company that puts creating quality products for their customers first. ESS’ suite of business management software will help your business →

  6. Where is Expert Service Solutions located?

    The offices from Expert Service Solutions are located in Poway (California)

  7. How long has Expert Service Solutions been in business?

  8. Please provide Expert Service Solutions’s mission and/or vision statement.

  9. Describe the Expert Service Solutions company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Expert Service Solutions have? (Please provide breakdown)

  11. What awards or recognition has Expert Service Solutions received in the last three years?

  12. Is Expert Service Solutions affiliated with any industry or professional associations?

  13. What licenses or certifications does Expert Service Solutions hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Expert Service Solutions

  16. How many customers does Expert Service Solutions currently serve?

  17. Please provide contact information for three customer references for Expert Service Solutions.

  18. Expert Service Solutions Competitors RFP Questions

  19. Why should we work with Expert Service Solutions instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Expert Service Solutions

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Expert Service Solutions

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Expert Service Solutions track and report?

  36. Customer Success RFP Questions for Expert Service Solutions

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Expert Service Solutions

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Expert Service Solutions

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Expert Service Solutions

  53. Is Expert Service Solutions ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Expert Service Solutions

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Expert Service Solutions

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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