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English to Spanish Raleigh

English to Spanish Raleigh RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for English to Spanish Raleigh

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary English to Spanish Raleigh contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for English to Spanish Raleigh.

    English To Spanish Raleigh Translation Agency is a team of native Spanish speaking individuals, born and raised in Hispanic countries who have lived and worked in the U.S. for many years. They have →

  6. Where is English to Spanish Raleigh located?

    The offices from English to Spanish Raleigh are located in Raleigh (North Carolina)

  7. How long has English to Spanish Raleigh been in business?

  8. Please provide English to Spanish Raleigh’s mission and/or vision statement.

  9. Describe the English to Spanish Raleigh company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does English to Spanish Raleigh have? (Please provide breakdown)

  11. What awards or recognition has English to Spanish Raleigh received in the last three years?

  12. Is English to Spanish Raleigh affiliated with any industry or professional associations?

  13. What licenses or certifications does English to Spanish Raleigh hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for English to Spanish Raleigh

  16. How many customers does English to Spanish Raleigh currently serve?

  17. Please provide contact information for three customer references for English to Spanish Raleigh.

  18. English to Spanish Raleigh Competitors RFP Questions

  19. Why should we work with English to Spanish Raleigh instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for English to Spanish Raleigh

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for English to Spanish Raleigh

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does English to Spanish Raleigh track and report?

  36. Customer Success RFP Questions for English to Spanish Raleigh

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for English to Spanish Raleigh

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for English to Spanish Raleigh

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for English to Spanish Raleigh

  53. Is English to Spanish Raleigh ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for English to Spanish Raleigh

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for English to Spanish Raleigh

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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