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Easton Digital

Easton Digital RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Easton Digital

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Easton Digital contact for this RFP?

  5. Please provide a company overview for Easton Digital.

    Easton Digital is a Team of Marketers, Developers, & Designers who Help Small & Medium Merchants Create & Grow their eCommerce Businesses. They specialize in launching and growing small and medium →

  6. Where is Easton Digital located?

    The offices from Easton Digital are located in Columbus (Ohio)

  7. How long has Easton Digital been in business?

  8. Please provide Easton Digital’s mission and/or vision statement.

  9. Describe the Easton Digital company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Easton Digital have? (Please provide breakdown)

  11. What awards or recognition has Easton Digital received in the last three years?

  12. Is Easton Digital affiliated with any industry or professional associations?

  13. What licenses or certifications does Easton Digital hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Easton Digital

  16. How many customers does Easton Digital currently serve?

  17. Please provide contact information for three customer references for Easton Digital.

  18. Easton Digital Competitors RFP Questions

  19. Why should we work with Easton Digital instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Easton Digital

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Easton Digital

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Easton Digital track and report?

  36. Customer Success RFP Questions for Easton Digital

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Easton Digital

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Easton Digital

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Easton Digital

  53. Is Easton Digital ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Easton Digital

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Easton Digital

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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