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DX1

DX1 RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for DX1

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary DX1 contact for this RFP?

  5. Please provide a company overview for DX1.

    DX1 is a leading Dealership Management System, CRM, Marketing and Website provider for the motorcycle and powersports industry. They’ve built their organization around their dealers, working hard →

  6. Where is DX1 located?

    The offices from DX1 are located in Norfolk (Virginia)

  7. How long has DX1 been in business?

  8. Please provide DX1’s mission and/or vision statement.

  9. Describe the DX1 company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does DX1 have? (Please provide breakdown)

  11. What awards or recognition has DX1 received in the last three years?

  12. Is DX1 affiliated with any industry or professional associations?

  13. What licenses or certifications does DX1 hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for DX1

  16. How many customers does DX1 currently serve?

  17. Please provide contact information for three customer references for DX1.

  18. DX1 Competitors RFP Questions

  19. Why should we work with DX1 instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for DX1

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for DX1

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does DX1 track and report?

  36. Customer Success RFP Questions for DX1

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for DX1

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for DX1

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for DX1

  53. Is DX1 ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for DX1

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for DX1

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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