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Double Underscore

Double Underscore RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Double Underscore

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Double Underscore contact for this RFP?

  5. Please provide a company overview for Double Underscore.

    Double Underscore, they design and build websites and office management systems that save you and your team time and money. They work hard, deliver on time, and charge you what they agree on. They →

  6. Where is Double Underscore located?

    The offices from Double Underscore are located in Hitchin (England)

  7. How long has Double Underscore been in business?

  8. Please provide Double Underscore’s mission and/or vision statement.

  9. Describe the Double Underscore company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Double Underscore have? (Please provide breakdown)

  11. What awards or recognition has Double Underscore received in the last three years?

  12. Is Double Underscore affiliated with any industry or professional associations?

  13. What licenses or certifications does Double Underscore hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Double Underscore

  16. How many customers does Double Underscore currently serve?

  17. Please provide contact information for three customer references for Double Underscore.

  18. Double Underscore Competitors RFP Questions

  19. Why should we work with Double Underscore instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Double Underscore

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Double Underscore

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Double Underscore track and report?

  36. Customer Success RFP Questions for Double Underscore

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Double Underscore

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Double Underscore

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Double Underscore

  53. Is Double Underscore ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Double Underscore

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Double Underscore

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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