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The Door Creative

The Door Creative RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Door Creative

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary The Door Creative contact for this RFP?

  5. Please provide a company overview for The Door Creative.

    The Door Creative is Creative and memorable design is central to everything they do at The Door. they’re passionate about great design and they’ve got over 15 years of experience working with →

  6. Where is The Door Creative located?

    The offices from The Door Creative are located in Liverpool (England)

  7. How long has The Door Creative been in business?

  8. Please provide The Door Creative’s mission and/or vision statement.

  9. Describe the The Door Creative company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Door Creative have? (Please provide breakdown)

  11. What awards or recognition has The Door Creative received in the last three years?

  12. Is The Door Creative affiliated with any industry or professional associations?

  13. What licenses or certifications does The Door Creative hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Door Creative

  16. How many customers does The Door Creative currently serve?

  17. Please provide contact information for three customer references for The Door Creative.

  18. The Door Creative Competitors RFP Questions

  19. Why should we work with The Door Creative instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Door Creative

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Door Creative

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Door Creative track and report?

  36. Customer Success RFP Questions for The Door Creative

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Door Creative

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Door Creative

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Door Creative

  53. Is The Door Creative ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Door Creative

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Door Creative

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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