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Digiants

Digiants RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Digiants

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Digiants contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Digiants.

    Digiants began its journey in 2016. During this time they managed to overcome the path from a startup, to a well-coordinated team with branches and representatives in 5 countries all over the world. →

  6. Where is Digiants located?

    The offices from Digiants are located in Kyiv (Ukraine)

  7. How long has Digiants been in business?

  8. Please provide Digiants’s mission and/or vision statement.

  9. Describe the Digiants company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Digiants have? (Please provide breakdown)

  11. What awards or recognition has Digiants received in the last three years?

  12. Is Digiants affiliated with any industry or professional associations?

  13. What licenses or certifications does Digiants hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Digiants

  16. How many customers does Digiants currently serve?

  17. Please provide contact information for three customer references for Digiants.

  18. Digiants Competitors RFP Questions

  19. Why should we work with Digiants instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Digiants

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Digiants

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Digiants track and report?

  36. Customer Success RFP Questions for Digiants

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Digiants

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Digiants

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Digiants

  53. Is Digiants ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Digiants

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Digiants

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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