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Devonto

Devonto RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Devonto

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Devonto contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Devonto.

    Devonto is not just any web design company. What sets their talented design team apart is that they are a web design company that can actually do it, creating stunning yet affordable websites that →

  6. Where is Devonto located?

    The offices from Devonto are located in Cumbernauld (Scotland)

  7. How long has Devonto been in business?

  8. Please provide Devonto’s mission and/or vision statement.

  9. Describe the Devonto company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Devonto have? (Please provide breakdown)

  11. What awards or recognition has Devonto received in the last three years?

  12. Is Devonto affiliated with any industry or professional associations?

  13. What licenses or certifications does Devonto hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Devonto

  16. How many customers does Devonto currently serve?

  17. Please provide contact information for three customer references for Devonto.

  18. Devonto Competitors RFP Questions

  19. Why should we work with Devonto instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Devonto

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Devonto

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Devonto track and report?

  36. Customer Success RFP Questions for Devonto

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Devonto

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Devonto

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Devonto

  53. Is Devonto ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Devonto

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Devonto

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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