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Deeson

Deeson RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Deeson

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Deeson contact for this RFP?

  5. Please provide a company overview for Deeson.

    Deeson is a leading digital agency delivering transformative web platforms and digital change for clients including ITV, BDO, Imperial War Museums, University of Oxford, University of Derby, Bond, →

  6. Where is Deeson located?

    The offices from Deeson are located in Canterbury (England)

  7. How long has Deeson been in business?

  8. Please provide Deeson’s mission and/or vision statement.

  9. Describe the Deeson company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Deeson have? (Please provide breakdown)

  11. What awards or recognition has Deeson received in the last three years?

  12. Is Deeson affiliated with any industry or professional associations?

  13. What licenses or certifications does Deeson hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Deeson

  16. How many customers does Deeson currently serve?

  17. Please provide contact information for three customer references for Deeson.

  18. Deeson Competitors RFP Questions

  19. Why should we work with Deeson instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Deeson

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Deeson

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Deeson track and report?

  36. Customer Success RFP Questions for Deeson

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Deeson

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Deeson

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Deeson

  53. Is Deeson ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Deeson

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Deeson

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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