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CX100

CX100 RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for CX100

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary CX100 contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for CX100.

    CX100 is a full-stack, customer experience focused organization exist to fully understand how you and your products can create the best journey for your customers. When best understand that journey, →

  6. Where is CX100 located?

    The offices from CX100 are located in Plano (Texas)

  7. How long has CX100 been in business?

  8. Please provide CX100’s mission and/or vision statement.

  9. Describe the CX100 company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does CX100 have? (Please provide breakdown)

  11. What awards or recognition has CX100 received in the last three years?

  12. Is CX100 affiliated with any industry or professional associations?

  13. What licenses or certifications does CX100 hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for CX100

  16. How many customers does CX100 currently serve?

  17. Please provide contact information for three customer references for CX100.

  18. CX100 Competitors RFP Questions

  19. Why should we work with CX100 instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for CX100

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for CX100

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does CX100 track and report?

  36. Customer Success RFP Questions for CX100

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for CX100

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for CX100

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for CX100

  53. Is CX100 ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for CX100

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for CX100

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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