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CMD Agency

CMD Agency RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for CMD Agency

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary CMD Agency contact for this RFP?

  5. Please provide a company overview for CMD Agency.

    CMD Agency portfolio includes comprehensive national brand campaigns, strategic programs, product launches, deep digital design and development, and single project-based programs. They do work for →

  6. Where is CMD Agency located?

    The offices from CMD Agency are located in Portland (Oregon)

  7. How long has CMD Agency been in business?

  8. Please provide CMD Agency’s mission and/or vision statement.

  9. Describe the CMD Agency company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does CMD Agency have? (Please provide breakdown)

  11. What awards or recognition has CMD Agency received in the last three years?

  12. Is CMD Agency affiliated with any industry or professional associations?

  13. What licenses or certifications does CMD Agency hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for CMD Agency

  16. How many customers does CMD Agency currently serve?

  17. Please provide contact information for three customer references for CMD Agency.

  18. CMD Agency Competitors RFP Questions

  19. Why should we work with CMD Agency instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for CMD Agency

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for CMD Agency

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does CMD Agency track and report?

  36. Customer Success RFP Questions for CMD Agency

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for CMD Agency

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for CMD Agency

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for CMD Agency

  53. Is CMD Agency ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for CMD Agency

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for CMD Agency

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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