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Canvas GFX

Canvas GFX RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Canvas GFX

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Canvas GFX contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Canvas GFX.

    Canvas GFX software is used by engineers to document and share complex objects and systems. Some of the largest companies in the aerospace, defence and manufacturing markets use Canvas as an →

  6. Where is Canvas GFX located?

    The offices from Canvas GFX are located in Boston (Massachusetts)

  7. How long has Canvas GFX been in business?

  8. Please provide Canvas GFX’s mission and/or vision statement.

  9. Describe the Canvas GFX company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Canvas GFX have? (Please provide breakdown)

  11. What awards or recognition has Canvas GFX received in the last three years?

  12. Is Canvas GFX affiliated with any industry or professional associations?

  13. What licenses or certifications does Canvas GFX hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Canvas GFX

  16. How many customers does Canvas GFX currently serve?

  17. Please provide contact information for three customer references for Canvas GFX.

  18. Canvas GFX Competitors RFP Questions

  19. Why should we work with Canvas GFX instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Canvas GFX

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Canvas GFX

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Canvas GFX track and report?

  36. Customer Success RFP Questions for Canvas GFX

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Canvas GFX

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Canvas GFX

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Canvas GFX

  53. Is Canvas GFX ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Canvas GFX

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Canvas GFX

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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