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Butane Digital

Butane Digital RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Butane Digital

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Butane Digital contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Butane Digital.

    Butane Digital is a digital marketing agency specializing in customer acquisition, conversion and retention to improve your bottom line. Their team works with clients of all sizes, from “mom and →

  6. Where is Butane Digital located?

    The offices from Butane Digital are located in Milwaukee (Wisconsin)

  7. How long has Butane Digital been in business?

  8. Please provide Butane Digital’s mission and/or vision statement.

  9. Describe the Butane Digital company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Butane Digital have? (Please provide breakdown)

  11. What awards or recognition has Butane Digital received in the last three years?

  12. Is Butane Digital affiliated with any industry or professional associations?

  13. What licenses or certifications does Butane Digital hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Butane Digital

  16. How many customers does Butane Digital currently serve?

  17. Please provide contact information for three customer references for Butane Digital.

  18. Butane Digital Competitors RFP Questions

  19. Why should we work with Butane Digital instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Butane Digital

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Butane Digital

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Butane Digital track and report?

  36. Customer Success RFP Questions for Butane Digital

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Butane Digital

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Butane Digital

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Butane Digital

  53. Is Butane Digital ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Butane Digital

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Butane Digital

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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