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Br8kthru

Br8kthru RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Br8kthru

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Br8kthru contact for this RFP?

  5. Please provide a company overview for Br8kthru.

    Br8kthru is a nimble digital agency made up of senior talent with big-agency experience and a desire for a more holistic, human approach to digital and technology projects. They’re confident they →

  6. Where is Br8kthru located?

    The offices from Br8kthru are located in Minneapolis (Minnesota)

  7. How long has Br8kthru been in business?

  8. Please provide Br8kthru’s mission and/or vision statement.

  9. Describe the Br8kthru company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Br8kthru have? (Please provide breakdown)

  11. What awards or recognition has Br8kthru received in the last three years?

  12. Is Br8kthru affiliated with any industry or professional associations?

  13. What licenses or certifications does Br8kthru hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Br8kthru

  16. How many customers does Br8kthru currently serve?

  17. Please provide contact information for three customer references for Br8kthru.

  18. Br8kthru Competitors RFP Questions

  19. Why should we work with Br8kthru instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Br8kthru

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Br8kthru

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Br8kthru track and report?

  36. Customer Success RFP Questions for Br8kthru

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Br8kthru

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Br8kthru

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Br8kthru

  53. Is Br8kthru ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Br8kthru

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Br8kthru

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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