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Infor Birst

Infor Birst RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Infor Birst

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Infor Birst contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Infor Birst.

    Infor Birst® is a native cloud business intelligence (BI) and business analytics platform that helps organizations understand and optimize complex processes in less time than traditional BI →

  6. Where is Infor Birst located?

    The offices from Infor Birst are located in San Francisco (California)

  7. How long has Infor Birst been in business?

  8. Please provide Infor Birst’s mission and/or vision statement.

  9. Describe the Infor Birst company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Infor Birst have? (Please provide breakdown)

  11. What awards or recognition has Infor Birst received in the last three years?

  12. Is Infor Birst affiliated with any industry or professional associations?

  13. What licenses or certifications does Infor Birst hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Infor Birst

  16. How many customers does Infor Birst currently serve?

  17. Please provide contact information for three customer references for Infor Birst.

  18. Infor Birst Competitors RFP Questions

  19. Why should we work with Infor Birst instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Infor Birst

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Infor Birst

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Infor Birst track and report?

  36. Customer Success RFP Questions for Infor Birst

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Infor Birst

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Infor Birst

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Infor Birst

  53. Is Infor Birst ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Infor Birst

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Infor Birst

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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