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Binary Defense

Binary Defense RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Binary Defense

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Binary Defense contact for this RFP?

  5. Please provide a company overview for Binary Defense.

    Binary Defense is the full-service security partner—real people, detecting real threats, in real time and a global leader in advanced managed security solutions. Binary Defense’s proprietary →

  6. Where is Binary Defense located?

    The offices from Binary Defense are located in Stow (Ohio)

  7. How long has Binary Defense been in business?

  8. Please provide Binary Defense’s mission and/or vision statement.

  9. Describe the Binary Defense company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Binary Defense have? (Please provide breakdown)

  11. What awards or recognition has Binary Defense received in the last three years?

  12. Is Binary Defense affiliated with any industry or professional associations?

  13. What licenses or certifications does Binary Defense hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Binary Defense

  16. How many customers does Binary Defense currently serve?

  17. Please provide contact information for three customer references for Binary Defense.

  18. Binary Defense Competitors RFP Questions

  19. Why should we work with Binary Defense instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Binary Defense

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Binary Defense

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Binary Defense track and report?

  36. Customer Success RFP Questions for Binary Defense

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Binary Defense

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Binary Defense

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Binary Defense

  53. Is Binary Defense ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Binary Defense

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Binary Defense

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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